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CHPV Member Services Committee
Meets monthly on the second Tuesday
11–12 Central via Zoom

Please contact info@chpv.org or call the Executive Director at 773-234-6428 if you are interested in learning more about CHPV's committees.

Charter:

The Member Experience Committee is a working body reporting to the Executive Director. The committee is responsible for recommending, implementing, and administering policies, procedures, and guidelines to support the overall experience of being a CHPV member. This includes and is not limited to the following:

• Welcoming and orienting new and newer members
  
• Working within and across CHPV to create an inclusive & friendly environment for all involved
  
• Encourage a culture of volunteerism among members
  
• Periodically assessing the experience of members through casual conversation, feedback sessions, surveys, and other tools and recommending changes
  
• Recommending and implementing strategies to maximize member retention
  
• Follow up with recently lapsed memberships to secure renewals or assess and report the reason for non-renewal
  
• Provide monthly committee reports to the ED as warranted
  
• Inform and stay informed about the work of other CHPV committees

Short Term Goals:

• Develop and support a new member onboarding workflow.
  
• Assess and prioritize which unengaged members to connect with to reignite their relationship with CHPV
  
• Review Member Guide and recommend best ways to promote it to our members

Long Term Goals:

• Recognizing members
  
• Review website and make relevant recommendations
  
• Review application forms
  
• Work with Member Services on new & continuing member needs assessments
  
• Work with members to add their photos (and bios) to membership directory
  
• Create exit interview for lapsed members